Refund Policy

Last Updated: September 1, 2026

At Radiant Ritual, we want you to be satisfied with your purchase. If you experience an issue with your order or are unhappy with a product, please contact us and we'll be happy to assist.

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1. Refund Eligibility

We accept refund requests for eligible products that meet our return conditions.

To be eligible for a return, items should generally be:

• Unused and unworn

• In their original condition

• In their original packaging, where applicable

• Returned with the necessary order information

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For hygiene and safety reasons, opened or used beauty, skincare, cosmetic, and personal-care products may not be eligible for return.

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2. Return Period

Please contact us within 30 days of receiving your order if you would like to request a return or refund.

Returns requested after this period may not be accepted.

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3. How to Request a Refund

Before sending an item back, contact us at:

dbyanni@gmail.com

Please include:

• Your name

• Order number

• Product name

• Reason for the return

• Photos of the product when applicable

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We'll review your request and provide return instructions if the return is approved.

Please do not send products back without contacting us first.

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4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, contact us as soon as possible.

Please provide your order number and clear photos of the product and packaging.

After reviewing the issue, we may offer an appropriate resolution, which may include a replacement or refund.

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5. Change of Mind

If you change your mind about a purchase, you may request a return within the applicable return period, provided the product meets our return conditions.

Return shipping costs for change-of-mind returns are the responsibility of the customer.

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6. Return Shipping

Customers are responsible for return shipping costs for returns resulting from a change of mind or personal preference.

If the return is due to receiving a damaged, defective, or incorrect item, we will work with you to determine the appropriate resolution.

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7. Refund Processing

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

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8. Partial Refunds

In certain circumstances, a partial refund may be offered if an item is returned with missing components, damaged packaging, signs of use, or other conditions that affect its resaleability.

This will be assessed on a case-by-case basis.

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9. Non-Refundable Items

Certain products may not be eligible for return or refund, particularly products that have been opened or used for hygiene or safety reasons.

This may include:

• Opened skincare products

• Opened cosmetics

• Used personal-care products

• Items specifically identified as non-returnable on the product page

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10. Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

We will do our best to accommodate cancellation requests, but we cannot guarantee cancellation once an order has entered processing or has been shipped.

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11. Contact Us

For questions regarding refunds, returns, or exchanges, please contact:

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Radiant Ritual
Email: dbyanni@gmail.com

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Please include your order number whenever contacting us about an existing order.

Create Your Ritual. Find Your Radiance.